Learn to:
Manage conflicts and restore peace in the workplace
Create and maintain a positive working environment
Maximise the potential of your team and improve productivity
Address conflicts, resolve disputes and restore peace
Working your way through conflict in the office can present unexpected challenges, but there's no reason to feel unprepared. With this helpful guide, explore different approaches to negotiating and mediating a successful resolution for you and your team.
Understand conflict at work -- discover some contributors to conflict and tap into resolution expertise
Find out what emotions bring to conflict -- grasp why people think the way they do and how to process difficult situations
Practice self-awareness -- explore common managerial pitfalls and take a realistic view of your skills
It's all about negotiation -- encourage communication, work through resistance and meet privately with individuals
Open the book and find:
When to address conflict
Help with starting a mediation meeting
Tips for creating a working agenda
Ways to assess the intensity of a conflict
Guidance on designing a conflict resolution plan
How to work with Human Resources
Pearls of wisdom from professional mediators
