This book provides a comprehensive overview, including critical aspects of and opportunities for effective sustainability management in today´s unpredictable and fragile business landscapes.
Presenting the outcomes of the 26th Excellence in Services International Conference, held in Paisely, UK, on August 31-September 1, 2023, the book brings together both selected research contributions and numerous best-practice examples in sustainability management. As such, it will help managers to improve their sustainability-related decision-making processes at various levels of the business ecosystem and integrate service excellence as a new way of thinking.
